Privacy Policy

This Privacy Notice sets out how Serenity Travels, registered and incorporated in the United Kingdom, and its associated trading names, protects the privacy of your personal data.

We understand and recognize the importance of your personal data and are committed to protecting your privacy and personal information.

1. What Information Do We Collect And Why?

To order to fulfill our duties as a travel agent, we need to gather, use and reveal personal information, including making and handling travel bookings
on behalf of our Valuebale Customers.

We will collect the following during our relationship:

• Personal and contact details, such as title, full name, contact details (address, telephone and email address)
• Passport number, date of birth and nationality-if requested by the airline concerned
• Payment information: cardholder name card number, security number and expiration date
• Frequent flyer numbers, plan of car rental and preferences of hotel rooms (if applicable)
• Nutritional and safety conditions (if any) applicable to your travel arrangements or requested by the appropriate travel service provider(s) (e.g. accommodation or tour operators).
• Information provided on our website by filling out forms – e.g. email address, where you learned about us and your expectations for travel. Use this data to keep you up-to-date with all our new deals and products
• Call recordings: Calls may record for the purpose of quality control and staff training.
• Social media: You will be guaranteed by the privacy policies of the respective social media companies by interacting with the social media features on our website (Facebook, Twitter or Instagram).
• IP address and cookies: Our servers can record data about your device and the network you use to connect to us, including your IP address, when you access our website.

2. How Will We Collect This Information?

We usually collect your personal data from the information you submit during your relationship with us. The above data may be collected from the following sources:

• Data created about you when you purchase or inquire about a travel arrangement; by telephone, email or website.
• When you pledge to obtain marketing from us.
• When you're talking to our customer service team.
• In some cases, gathering personal information about you from a third party may be appropriate for us. It involves a person making a travel reservation on your behalf that requires travel arrangements to be used by you (e.g. a family or party booking or a travel reservation made by your employer). Where this occurs, we will depend on the authority of the person making the travel booking to act on behalf of any other traveler on the booking.
• You accept that you have obtained the permission of the other party to us in compliance with this Notice to collect, use and reveal the personal information of the other person.

 

3. Why are we using your personal data for and what are the legal grounds for doing so?

1. Promised.

• To perform our responsibilities as a travel agent. The consequence of not providing this information is that we will not be able to complete your reservation

• Name and email information are used to complete your travel reservations on our website. Likewise, payment details, number of passports, date of birth, number of frequent flyers and nutritional requirements.

2. Sincere interest.

• To help us provide you with appropriate products and services for direct marketing communications and related profiling, including determining whether or not to give you those products and services.
• The details may also be used for wider purposes, such as: providing travel confirmation and updates on your itinerary, controlling your reservation and allowing us to contact you for customer service.
• We may use your personal information to provide you with targeted marketing activities; special offers, new products or competitions. Emails, text messages and data messages may be included. If you do not want this information to be sent, you will ask us not to receive it in writing.

3. with your agreement.

• With your permission, we can collect and process your data in specific situations. For example, if you tick a box to receive email updates, you may use your personal information to give you specific promotional tariffs with your explicit consent.

4. With Whom Do We Share Your Personal Data?

• We may share your information with the following entities:
• Key suppliers: airlines, hotels, tour operators, transfers, cruise lines, rental cars and service providers that satisfy your travel booking.
• An individual who makes a reservation by a third party on your behalf
• Third parties who provide services on our behalf, including credit card processing, business analytics and fraud avoidance.
• To fulfill our legal obligations as necessary or approved by applicable law.

• Your personal information may be disclosed to our related entities overseas so that we can complete your travel booking and/or allow administrative, advisory and technical services, including the storage and processing of such information, to be provided. We will ensure that any such international transfers are either necessary for the performance of a contract between you and the recipient from abroad or are subject to adequate or appropriate safeguards as required by your local data protection legislation

5. For How Long Do We Keep Your Personal Data On File?

• Personal data is maintained for the reason for which it was originally collected as long as necessary
• Protecting us from any contractual claims, usually for 5 years.
• Documents are kept in compliance with regulatory and legal standards.

 

6. Your Rights.

Below is a list of the rights that you have regarding the personal information that we process. You have the right to:

• Confirm with us that we are processing your data.
• On request, we hold your personal data.
• Have data amended if it is inaccurate or incomplete.
• Demand that we remove your personal data unless there is reason to continue processing.
• On your request, we remove your consent.
• If you wish to exercise any of the above rights, please contact us on info@africacheapflihjts.co.uk providing details of your request.

7. IP Addresses.

• Our servers that record data about your computer and the network you use to connect to us, including your IP address, when you visit our website, use any of our mobile applications or receive communications from us.
• To track and aggregate non-personal data, we collect your Internet Protocol ("IP") addresses.

8. Tracking Technologies / Cookies.

• Serenity Travels web pages use cookies, text files stored on a computer system via an internet browser. Using these cookies, we can provide a more user-friendly experience for users of this website that would not be possible without setting the cookie.
• We may use anonymized third-party web analytics tools on our websites and mobile apps, such as Google Analytics, in addition to the first-party cookies listed above. Analytics companies providing such services use tools such as cookies to help us understand how our websites and apps are used by users.